Data Processing Addendum Controller (Client) / Processor (RFA)


The purpose of this Agreement is for the sharing and processing of personal data, the terms and conditions of such are set out at Agreement below that shall apply to processing.

This Agreement is supplemental to any other separate agreement entered into between the parties and introduces further contractual provisions to ensure the protection and security of data passed from the Data Controller to the Data Processor for processing.

This DPA is effective upon its incorporation into the Agreement, which may be specified in the Agreement, the Specific Terms or an executed amendment to the Agreement.



“Controller” the Customer as defined in the Agreement and in accordance with the definition in the applicable Data Protection Law.

“Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data transmitted, stored or otherwise Processed by us in connection with the provision of our Products and Services. “Data Breach" will not include unsuccessful attempts or activities that do not compromise the security of Personal Data, including unsuccessful log-in attempts, pings, port scans, denial of service attacks, and other network attacks on firewalls or networked systems.

“Data Protection / Privacy Laws” means all applicable UK legislation relating to data protection and privacy which applies to the respective party in the role of Processing Personal Data in question under the Agreement

"Data Subject" an individual who is the subject of Personal Data;

“Personal Data” means any information relating to an identified or identifiable individual where (i) such information is contained within Customer Data; and (ii) is protected similarly as personal data, personal information, or personally identifiable information under applicable Data Protection Laws.

“Processor” means RFA as defined in the Data Processing Agreement and in accordance with the definition in the applicable Data Protection Law.

"Processing" shall mean any operation or set of operations which is/are performed upon personal data, (whether or not by automatic means) including collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction. Such processing may be wholly or partly by automatic means or processing otherwise than by automatic means of personal data which form part of a filing system or one intended to form part of a filing system. A filing system shall mean any structured set of personal data which are accessible according to specific criteria, whether centralised, decentralised or dispersed on a functional or geographic basis”

"Force Majeure Event" means any circumstance not within a party's reasonable control including, without limitation: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; and (g) any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the party seeking to rely on this clause, or companies in the same group as that party); (h) non-performance by suppliers or subcontractors (other than by companies in the same group as the party seeking to rely on this clause) and; Page 2 of 14 (i) interruption or failure of utility service;

"Shared Personal Data" the personal data to be shared between the parties to be set out in writing between the parties;

"Standard Contractual Clauses" ("SCC") Standard Contractual Clauses for the transfer of Personal Data from the UK to controllers and processors established in third countries and countries that are not subject to an approved adequacy regulation by the Secretary of State, Commissioner such SCCs as approved by the Information Commissioner's Office ("ICO") (international data transfers), as set out on the ICO website at;

"UK Data Protection Legislation" all applicable data protection and privacy legislation in force from time to time in the UK including without limitation the retained EU law version of the General Data Protection Regulation ("UK GDPR"); the Data Protection Act 2018 (and regulations made thereunder) ("DPA 2018"); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended; and the guidance and codes of practice issued by the Commissioner and which are applicable to a party;


Transfers from a Data Controller to a Data Processor, for the Processing of Personal Data as shall be set out below:


Controller Instructions.

The  parties agree that the Agreement (including this DPA), together with your use of RFA’s Products and Services as outlined in the Specific Terms and in accordance with the Agreement, constitute your complete Instructions to us in relation to the Processing of Personal Data, so long as you may provide additional instructions during the Agreement term that are consistent with the Agreement, the nature and lawful use of RFA Products and Services provided thereof. The Parties agree the following terms:

1.1 The Parties will comply with Applicable UK Privacy Law in their performance, receipt and use (as appropriate) of the Services and Products provided to them under agreement with RFA.

1.2 The Controller is, in the capacity of the data controller, responsible for the personal data processed within the scope of the Agreement.

1.3 The parties acknowledge that for the purposes of the UK Data Protection Legislation, the Client is the data controller and RFA as the Provider is the data processor (where "Data Controller" and "Data Processor" have the meanings as defined in the UK Data Protection Legislation). The schedule hereto below sets out the scope, nature and purpose of processing by the Provider, the duration of the processing and the types of Personal Data (as defined in the UK Data Protection Legislation, "Personal Data") and categories of Data Subject.

1.4 Without prejudice to the generality of clause 1.1, the Client will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to the Provider for the duration and purposes of this Agreement.

1.4.1 Prior to using Contact Information provided as part of the services our product by RFA for direct marketing or any other permitted purposes, the Client should check all Applicable Privacy Law and shall be responsible for compliance with such Applicable Privacy Law in connection with Client’s use of the Contact Information

1.4.2 Contact Information may only be used for the purpose of communicating or facilitating communication with an individual in relation to their employment, business or profession as part of any permitted use of RFA’s services or product provided to the client.

1.4.3 If the Client uses Contact Information in a manner that violates the foregoing requirements, RFA shall not be liable for any damages, losses, costs, claims or expenses arising therefrom.

1.5 Without prejudice to the generality of clause 1.1, the Provider shall, in relation to any Personal Data processed in connection with the performance by the Provider of its obligations under this Agreement, shall warrant that it shall:

(a) process that Personal Data only on the written instructions of the Client unless the Provider is required by the laws of the UK or European Union that are applicable to the Provider to process Personal Data ("Applicable Laws"). Where the Provider is relying on the Applicable Laws as the basis for processing Personal Data, the Provider shall promptly notify the Client of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Provider from so notifying the Customer;

(b) ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Customer, to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);

(c) ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential;

(d) only transfer Personal Data outside the UK if one of the following conditions applies:

(i) the Secretary of State has issued an adequacy regulation confirming that the country to which we transfer the Personal Data ensures an adequate level of protection for the Data Subjects' rights and freedoms; or

(ii) appropriate safeguards are in place such as standard contractual clauses approved by the Secretary of State, an approved code of conduct or a certification mechanism;

(iii) the Data Subject has provided explicit consent to the proposed transfer after being informed of any potential risks in limited circumstances and as a one off transfer; or

(iv) the transfer is necessary for one of the other reasons set out in the UK GDPR or DPA 2018 as an exemption, including the performance of a contract, reasons of public interest, to establish, exercise or defend legal claims or to protect the vital interests of the Data Subject where the Data Subject is physically or legally incapable of giving consent and, in some limited cases, for legitimate interest;

(e) assist the Client in responding to any request from a Data Subject and in ensuring compliance with its obligations under the UK Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with the UK's ICO:

(i) Where permitted by law, RFA will notify Client promptly if RFA receives any enquiry or complaint from a supervisory authority or Data Subject about the processing of Customer Personal Data. RFA will co-operate with Client to permit it to respond to such enquiry or complaint.

(f) at the written direction of the Client, securely use commercially reasonable endeavours to delete or return Personal Data and copies thereof to the Client on termination of the agreement unless required by Applicable Laws to store the Personal Data; and

(g) maintain complete and accurate records and information to demonstrate its compliance with this clause and allow for audits by the Client’s designated auditor;

(h) comply with reasonable instructions notified to it in advance by the Client with respect to the processing of the Personal Data in accordance with the UK GDPR and the EU GDPR (if applicable);

(i) Ensure that the Secretary of State has made an adequacy regulation in accordance with sections 17A to 17C of the DPA 2018 for the transfer to occur;

(j) if the Processing involves a transfer of Personal Data outside of the UK, the parties agree to use commercially reasonable endeavours to enter into the standard contractual clauses promptly, in the event that, the EU Commission has not adopted an adequacy decision for the UK following the transitional period in accordance with the EU Future Relationship Act 2020 or that an adequacy regulation ceases to be made in the future for the UK or any superseding legislation that is in place from time to time and

(k) notify the Client without undue delay on becoming aware of a Personal Data Breach. If RFA becomes aware of a Personal Data Breach involving Client Personal Data (the “Incident”), RFA will:

(i) promptly notify the Client of the details of the Incident to the email address registered by Client;

(ii) promptly initiate an investigation into the circumstances surrounding the Incident and make a report of the investigation available to the Client; and

(iii) co-operate any investigation by the Client and at the Client’s cost provide such reasonable assistance requested by the Client in order for Client to comply with its obligations under Applicable Privacy Law including any notifications that Client is required to make as a result of an Incident and

  1. iv) not make a notification to a supervisory authority unless requested to do so in writing by Client or otherwise required by Applicable Privacy Law.

1.6 In its role as Processor of Client Personal Data, RFA (i) will only act on documented instructions contained within the Agreement regarding the processing of Client Personal Data, (ii) will not process Client Personal Data for any purposes other than for the purpose(s) specified in the Agreement (iii) will not disclose Client Personal Data to any third party unless permitted to do so under the Agreement and or is requested to do so by the Client in writing or is required by law.

1.7 Where disclosure of Client Personal Data is required by law, RFA will (to the extent permitted by law) inform the Client in advance of making the disclosure and will co-operate with the Client to limit the scope of the disclosure to what is strictly required by law.

1.8 The Client does not consent to the Provider appointing any third-party processor of Personal Data under this Agreement unless and until the Client has provided specific written permission for a particular third-party processor to be appointed. Should such permission be given, the Provider shall enter into a written agreement with the third-party processor incorporating terms which are to be the same or substantially similar to those in this Agreement. As between the Client and the Provider, the Provider shall remain fully liable for all acts or omissions of it and of any third-party processor appointed by it at all times and for all purposes.

1.9 The parties may at any time agree to revise relevant clauses in this Agreement by replacing them with any applicable controller to processor standard clauses or similar terms (i) forming part of an applicable certification scheme or (ii) issued by or on behalf of the Information Commissioner's Office (which shall apply when replaced by attachment to this Agreement).




2.1 RFA shall indemnify the Client against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by the Client arising out of or in connection with the breach of the UK Data Protection Legislation by the Provider, its employees or agents, provided that the Client gives to the Provider prompt notice of such claim, full information about the circumstances giving rise to it, reasonable assistance in dealing with the claim and authority to manage, defend and/or settle it.

2.2 The Client shall indemnify, defend and hold RFA harmless, at the Client’s expense, any third-party claim, suit, action, or proceeding (each, an "Action") brought against RFA (and our officers, directors, employees and agents) by a third party not affiliated with us to the extent that such Action is based upon or arises out of 

(i) the Client or its Affiliates' noncompliance with or breach of this Agreement, 

RFA will:

Notify the client in writing within thirty (30) days of becoming aware of any such claim; give the client sole control of the defence or settlement of such a claim; and provide the Client (at their expense) with any and all information and assistance reasonably requested by the Client to handle the defence or settlement of the claim. The Client will not accept any settlement that (i) imposes an obligation on RFA; (ii) require RFA to make an admission; or (iii) imposes liability not covered by these indemnifications or places restrictions on RFA without prior written consent.



3.1 This Agreement and any dispute relating to it shall be governed exclusively by the laws of England and Wales, whose courts shall have exclusive jurisdiction.

3.2 No part of this Agreement shall create any rights pursuant to the Contracts (Rights of Third Parties) Act 1999.

3.3 Neither party may assign, novate or otherwise transfer any right or obligation under this Agreement without first obtaining unequivocal consent in writing from the other party.

3.4 In the event of any conflict between the terms and conditions in this Agreement and the terms and conditions in any prior or existing agreement between the parties, the terms and conditions in this Agreement shall take precedence.

3.5 Should any part of this Agreement be found to be unlawful or unenforceable, the offending part is to be deemed omitted without affecting the legality or enforceability of any other parts of the agreement.

3.6 If there are changes in mandatory Data Protection Law, RFA is entitled to change this Data Processing Agreement accordingly.


  1. Confidentiality

4.1 RFA acknowledges that the persons authorised to Process the Personal Data are committed to confidentiality including all information related to the Agreement and the Parties business

4.2 The provisions of confidentiality shall continue to apply after termination of this Data Processing Agreement.


  1. Term and Termination

5.1 This Agreement will remain in full force and effect so long as:

(i) this Agreement remains in effect; or

(ii) the Provider, Controller retains any Personal Data related to this Agreement in its possession or control ("Term").

5.2 Any provision of this Agreement that expressly or by implication should come into or continue in force on or after termination in order to protect Personal Data will remain in full force and effect.

5.3 The Provider’s or Controller's failure to comply with the terms of this Agreement is a material breach of this Agreement.

5.4 If a change in any UK Data Protection Legislation prevents either party from fulfilling all or part of its obligations, the parties will suspend the processing of Personal Data in accordance with this Agreement until that processing or sharing complies with the new requirements. If the parties are unable to bring the Personal Data processing or sharing into compliance with the UK Data Protection Legislation within 30 day. they may terminate this Agreement on written notice to the other party of no less than 90 days.

5.5 In the event that any one or more of the provisions of this DPA shall for any reason be held to be invalid, illegal or unenforceable, the remaining provisions of this DPA shall continue in full force and effect and the parties will negotiate in good faith to substitute a provision of like effect and intent to that deemed to be unenforceable.

5.6 Termination of this Data Processing Agreement, for any reason, shall not affect the accrued rights, remedies, obligations or liabilities of the Parties existing at termination.


  1. Other Provisions

6.1 No party shall be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations under this Agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance obligation has been delayed or failed to be performed.

6.2 Purpose of Processing. The Provider shall process the Personal Data provided by the Client strictly only in accordance with the Agreement and/or to the extent that such processing enables it to properly fulfil its obligations under the Contract and any renewal or extension thereof.

6.3 Duration of Processing. The Provider's entitlement to process Personal Data shall continue strictly only for the duration of the Contract and any renewal or extension thereof, following which clause 1.5(g) above will apply.

6.4 Categories of Data Subject. The categories of Data Subject shall be determined exclusively by the nature and purpose of the Contract and any renewal or extension thereof and comprise (i) clients, prospective clients and former clients of the Customer, (ii) permanent, temporary, prospective and former employees, agents, contractors and other personnel of the Customer, (iii) individuals with a direct interest in general business aspects of the Customer's operations, (iv) individuals with a direct interest in client, prospective client and former client matters transacted by the Client and (v) visitors to the Customer's website. Certain Data Subjects will belong to more than one category.

6.5 This supplementary agreement covers processing of data only. It does not cover issues such as the ownership of data which should already be covered in current contracts


This Supplementary Agreement ("Agreement") dated _______ 201[ ] is between:
(1) [ ] of [ ] ("the Data Controller) and
(2) [ ] of [ ] ("the Data Processor")